Refund & cancellation policy
Last updated:
Please check that Opti5 works for you before buying a plan, using any free trial offered at the time.
Cancellation
Plans are one-time payments for a fixed number of days and do not renew automatically, so there is nothing to cancel. If you don't want to continue, simply don't renew.
Refunds
- Payment charged but plan not activated, or charged twice: contact us with your registered email address and payment reference. We will activate the plan or refund the extra payment in full.
- Service doesn't work for you: if the Opti5 tool doesn't work on a PC that meets the requirements, and we can't fix it, you may ask for a full refund within 7 days of purchase.
- Apart from these cases, payments are generally non-refundable once a plan has started.
- No refund is given for accounts suspended for misuse or breach of our terms, or for short interruptions caused by your broker's API, the exchanges or your internet connection.
How refunds are paid
Approved refunds are made to the original payment method through Razorpay within 5–7 working days. Your bank may take a few more days to show it.